JetBlue’s public apology aired in YouTube
JetBlue CEO David Neeleman delivered a public apology for JetBlue’s operational problems last week when it cancelled more than 1,000 flights that delayed and stranded thousands of travelers due to storm. The CEO vowed to fix the problem and come up with a Customer Bill of Rights. Another chance, perhaps? They gave us the $39 airfare anyway from DC to Boston. Seriously speaking, owning up responsibility is the first stop to healing stained customer relations. Watch the video after the jump…
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Yes they had problems. What matters most is that they owned up to their mistake and apologized for it publicly.
Where’s Sony now?
By muhammad saleem on February 20, 2007 11:48 am