Lithium Technologies announced enhancements to its flagship on-demand community product that enable community administrators to recognize the efforts of diverse community members, and allow all community users to find answers to their questions faster. Lithium communities are helping dozens of organizations, including AT&T, Dell, Comcast, and Doubleclick, improve the overall customer experience by empowering their customers to help one another.

Enhancements to Lithium’s reputation system, already widely recognized as state-of-the-art, reward users for any of several dozen different behaviors, each of which can now be weighted individually. Lithium clients can thereby acknowledge the contributions of users who categorize content, users who post interesting questions, and users who answer other users’ questions. The result is a richer community that benefits from the special skills of a wider range of members.

Another new feature dynamically adjusts search results to reflect the community’s view of the value of the information. Posts that members determine are solutions to questions, for example, might rise to the top of the search results list. Thus, even users who do not post content themselves can help their peers find answers to their questions. The new search algorithm can be tuned to the needs of individual clients and to reflect the habits prevailing among the community’s members.
Lithium’s products are delivered on-demand, which means that these enhancements will be automatically made available to the company’s clients.

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