The PR firm of retail store Sears is having a really tough time these days defending its image against the tirades of consumers and privacy groups over its two separate online policies.
According to The Chicago Sun Times, privacy advocates are accusing Sears of adding spyware on the computers of some customers so it can track the online activities of those users for market research purposes. But Sears is quick to refute these allegations, saying that those consumers gave their consent and the terms were clearly explained to them. Moreover, the information gathered from customers is not shared to other parties.
Another major setback is reminiscent of Facebookâ€™s Beacon. Apparently, Sears has displayed publicly some confidential information in one of its website, ManageMyHome.com. Exposing data such as purchase history is like opening your door to muggers. A lawsuit is already filed by a customer for this very insensitive act.
Although Sears defended that this purchase history function is very helpful to the customers, it decided to temporarily shut down this service until a validation process is implemented.