An online presence is a critical part of successfully appealing to online consumers. Most people who use Google use it for searching for businesses at least several times a month. If you can manage to show up on the first three lines of Google search results, then you’re setting your business up for success. [Read more…]
While all IT professionals are going to have the necessary technical skills to address any problems that come up while on the job, what many people in this field lack is the interpersonal skills that it takes to be effective in help desk support. Whether they’re working internally with other employees or externally with customers and clients, having the ability to help people through their IT issues is vital to being a member of a help desk support team.